Difficult Conversations
Difficult Conversations - 1 day course
This actor-led workshop provides practical tips and techniques to handle tough topics confidently, with empathy and clarity.
We will look at giving feedback, managing conflict, and emotional intelligence.
Recognise what makes a conversation “difficult” and why we often avoid them
Prepare for difficult conversations with clarity and confidence
Use practical frameworks to structure challenging discussions
Communicate assertively while remaining respectful and empathetic
Manage emotional responses—both your own and others
Stay calm and focused when under pressure or provoked
Handle defensiveness, blame, or avoidance from others
Keep conversations constructive—even when they don’t go to plan
Know when to escalate, step back, or revisit the conversation
Build stronger relationships by tackling, not dodging, difficult issues
Watch the video for a taste of what we cover.
Our Clients
Do Specialist actor led training that transforms communications leadership and culture tailored to your organization.
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Real conversations. Real change.